Shipping policy

At PureLane, we want you to know exactly when your order will arrive and what it will cost to get there. Please review the details below before placing your order.

1. Where We Ship

PureLane currently ships within the United States only. We do not offer international shipping at this time.

  • We are unable to deliver to Alaska and Hawaii. If you enter an address in either state, no shipping options will appear at checkout.
  • We do not currently ship to US territories or APO/FPO addresses.

2. Shipping Rates & Delivery Times

  • Standard Shipping — $4.50: Estimated delivery in 4–7 business days.
  • Standard Shipping — Free on orders $100 and over: Applied automatically at checkout when your order subtotal reaches $100 before tax and shipping.
  • Express Shipping — $9.00: Estimated delivery in 3–5 business days. Express is charged at the standard rate on every order, including orders over $100.

Delivery estimates cover transit time only and begin once your order has shipped, not when it is placed. Please add processing time to the estimates above.

3. Processing Time

Orders are processed and dispatched within 1–2 business days of being placed.

  • Business days are Monday through Friday, excluding US public holidays.
  • Orders placed on a weekend or public holiday are processed on the next business day.

4. Tracking Your Order

  • You will receive an order confirmation email immediately after checkout, and a separate email with tracking details once your order ships.
  • Tracking information can take up to 24 hours to begin updating after you receive it.

5. Delays

Delivery estimates are provided by the carrier and are not guaranteed. Weather, carrier backlogs, and peak seasonal periods can add time to any shipment.

  • We will always help you trace a delayed package, but we cannot control carrier timing once an order has left the fulfillment facility.

6. Incorrect or Incomplete Addresses

Please review your shipping address carefully before completing your order. We are unable to redirect a package once it has shipped. If the package is returned to us due to an address error, a reshipping fee may apply.

7. Lost or Damaged Packages

Please inspect your order upon reception. If your order arrives damaged, or tracking shows it as delivered but you have not received it, contact us as soon as possible.

  • Claims for damaged items must be reported within 48 hours of delivery and include clear photo or video evidence, in line with our Refund Policy.
  • Please keep all original packaging, as carriers frequently require it to process a claim.

8. Order Cancellations

We work quickly to process and ship your order.

  • Orders may be canceled within 2 hours of placement.
  • After 2 hours, the order may already be in the processing or fulfillment stage and cannot be canceled or modified.

Contact Us

You can always contact us with any shipping question at team@purelanelabs.com.